Last Updated: July 28, 2026
Welcome to Khatiana Ghee ("Website"), operated by Khatiana Ghee ("we," "our," or "us"). By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or placing an order.
If you do not agree with any part of these Terms, please do not use our website or services.
1. Definitions
Customer/User/You: Any individual who visits, browses, or purchases products from Khatiana Ghee.
Products: All pure cow ghee and other food products offered for sale on our website.
Website: The official Khatiana Ghee website and any associated subdomains or mobile applications.
Order: A purchase request submitted by a customer through our website.
2. Eligibility
To place an order through our website, you must be at least 18 years of age and legally capable of entering into a binding agreement under the laws of the People's Republic of Bangladesh.
3. Account Registration
- You may be required to create an account before placing an order.
- You are responsible for maintaining the confidentiality of your login credentials.
- Any activity performed through your account is your responsibility.
- Khatiana Ghee reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.
4. Product Information
We make every effort to ensure that product descriptions, images, prices, and specifications are accurate and up to date.
However:
- Product packaging may occasionally differ from the images displayed.
- Minor variations in color, texture, or appearance may naturally occur.
- We reserve the right to correct pricing errors, update descriptions, or discontinue products without prior notice.
5. Pricing and Payment
- All prices are displayed in Bangladeshi Taka (BDT/৳).
- Prices may change without prior notice.
- We accept Cash on Delivery (COD) and available secure online payment methods displayed during checkout.
- Orders may be cancelled if payment cannot be verified or completed successfully.
6. Order Confirmation and Cancellation
- After placing an order, you will receive an order confirmation.
- Orders are confirmed after successful verification.
- Customers may request cancellation before shipment.
- Once an order has been dispatched, cancellation may no longer be possible.
- We reserve the right to refuse or cancel any order due to stock shortages, pricing errors, or suspected fraud.
7. Shipping and Delivery
- We deliver products throughout Bangladesh.
- Delivery time depends on your location and courier availability.
- Delivery dates are estimated and cannot always be guaranteed.
- Customers are responsible for providing accurate delivery information.
- We are not responsible for delivery delays caused by incorrect addresses, recipient unavailability, courier disruptions, or events beyond our control.
8. Return and Refund Policy
Returns are accepted only when:
- The product is damaged during delivery.
- The wrong product has been delivered.
- The product is defective.
Customers must notify us within 24 hours of receiving the order.
Returned products must remain unused and in their original packaging.
Perishable or opened food products cannot be returned unless a genuine quality issue is verified.
Approved refunds will be processed through the original payment method within 7–10 business days, or a replacement product will be provided where applicable.
9. Use of Website
You agree not to:
- Misuse the website.
- Upload malicious software.
- Attempt unauthorized access to our systems.
- Copy, reproduce, or distribute website content without written permission.
- Use the website for unlawful or fraudulent purposes.
10. Privacy
Your personal information is collected and processed solely for order fulfillment, customer support, and service improvement.
We are committed to protecting your privacy in accordance with applicable laws of Bangladesh.
11. Limitation of Liability
Khatiana Ghee shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our maximum liability shall not exceed the amount paid for the relevant order.
12. Intellectual Property
All content on this website—including logos, trademarks, product images, graphics, text, designs, and other materials—is the exclusive property of Khatiana Ghee.
Unauthorized copying, reproduction, modification, or commercial use is strictly prohibited and may result in legal action.
13. Force Majeure
Khatiana Ghee shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, floods, political unrest, strikes, pandemics, transportation disruptions, internet outages, or government actions.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dhaka, Bangladesh.
15. Changes to These Terms
We reserve the right to modify these Terms and Conditions at any time.
Updated versions will be published on this page, and continued use of the website constitutes acceptance of the revised Terms.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
📧 Email: khatianaghee@gmail.com
📞 Phone: +880 1728-297229
🏢 Address: Polashbari, Ashulia, Savar, Dhaka, Bangladesh
Thank you for choosing Khatiana Ghee. We appreciate your trust and are committed to delivering pure, authentic, and premium-quality ghee to your family.
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