You may request to cancel your pre-order before it has been confirmed for processing.
Once the product has been confirmed or reserved for fulfillment, cancellation may not be possible unless:
- The product becomes unavailable.
- Delivery is significantly delayed.
- The product is discontinued.
In these situations, you will receive a full refund.
Refund Policy for Pre-Orders
If a pre-order is canceled due to product unavailability, supply issues, or another eligible reason, your refund will be processed using the original payment method whenever possible.
Refunds are generally processed within our standard refund timeframe.
Exchange & Return
Pre-order items are eligible for exchange or return only if:
- The product is damaged during delivery.
- You receive the wrong product.
- The product is defective.
Returns requested due to a change of mind are generally not accepted for pre-order items because they are reserved specifically for individual customers.
Customer Support
If you need assistance with your pre-order, our Customer Support Team is always happy to help.
📞 Phone: +880 1728-297229
💬 WhatsApp: +880 1728-297229
📧 Email: khatianaghee@gmail.com
Our Commitment
We believe in complete transparency and timely communication. Our goal is to keep you informed throughout the pre-order process and deliver your products as quickly and reliably as possible.
Thank you for choosing Khatiana Ghee. We appreciate your trust and look forward to serving you with premium-quality products.
0 Reviews