Happy Return

At Khatiana Ghee, your satisfaction is our highest priority. If you receive a product that is damaged, defective, or incorrect, we're here to make the return and exchange process simple, transparent, and hassle-free.

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Easy Return Window

You may request a return or exchange within 3 days of receiving your order if:

• The product is damaged during delivery.
• You receive the wrong product.
• The product is defective or has a verified quality issue.

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How to Request a Return

Simply contact our Customer Support through any of the following channels:

• 💬 WhatsApp
• 📞 Phone Call
• 📧 Email

Please provide:

• Your Order ID
• A brief description of the issue
• Photos or a short video (if required) to help us verify your request quickly.

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Replacement or Refund

Once your return request is approved, you may choose one of the following options:

🔄 Replacement

We will send you a replacement product at no additional cost (where applicable).

💰 Refund

Your refund will be processed through the original payment method whenever possible, including:

• bKash
• Nagad
• Bank Transfer
• Debit/Credit Card (where applicable)

For Cash on Delivery (COD) orders, approved refunds will be sent via bKash or Nagad.

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Return Eligibility

To qualify for a return:

• The product must be unused.
• The product must be returned in its original packaging.
• Any included accessories, promotional items, or free gifts must also be returned.
• Returns will not be accepted if the product has been damaged due to misuse, improper storage, or customer negligence.

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Products Not Eligible for Return

For food safety and hygiene reasons, returns will generally not be accepted for:

• Opened or partially consumed products
• Products damaged due to customer misuse
• Products returned after the 3-day return period (unless otherwise approved)

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Pre-Order Items

Pre-order products are eligible for return or replacement only if:

• They arrive damaged.
• They are defective.
• The wrong product is delivered.

Returns due to a change of mind are generally not accepted for pre-order items.

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Our Commitment

We are committed to making every return and exchange request as smooth and stress-free as possible. Our Customer Support Team is always ready to assist you and ensure a fair resolution.

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Contact Us

📞 Phone: +880 1728-297229

💬 WhatsApp: +880 1728-297229

📧 Email: khatianaghee@gmail.com

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Khatiana Ghee – Pure Taste, Trusted Quality, and Customer Satisfaction Guaranteed.