Refund Policy
At Khatiana Ghee, customer satisfaction is our top priority. If your order is eligible for a refund, we make the process simple, transparent, and hassle-free.
When Am I Eligible for a Refund?
You may request a refund if:
- You receive a damaged, defective, or incorrect product.
- Your order cannot be fulfilled due to product unavailability after payment.
- Your return request has been approved under our Return & Refund Policy.
How to Request a Refund
To request a refund, simply contact our Customer Support through:
- 📞 Phone Call
Please provide your Order ID along with a brief description of the issue. Our support team will verify your request and initiate the refund process as quickly as possible.
Refund Methods
Refunds will be processed using the original payment method whenever possible, including:
- bKash
- Nagad
- Bank Transfer
- Debit/Credit Card (where applicable)
For Cash on Delivery (COD) orders, approved refunds will be sent via bKash or Nagad.
Refund Processing Time
Once your refund request has been approved:
- 1–3 business days for bKash and Nagad refunds.
- 7–15 business days for Debit/Credit Card refunds (depending on your bank).
Partial Refunds
If only part of your order qualifies for a refund, you will receive a refund only for the eligible product(s).
No Hidden Charges
You will receive the full eligible refund amount. No hidden deductions will be made unless the returned product is damaged due to customer misuse or required items are missing.
Need Assistance?
If you have any questions about your refund, our Customer Support Team is always ready to help.
📞 Phone: +880 1728-297229
📧 Email: khatianaghee@gmail.com
💬 WhatsApp: +880 1728-297229
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