You can place your order through any of the following methods:
- 🛒 Our Website
- 📱 Facebook Messenger
- 📞 Phone Call
- 💻 Website Live Chat
Choose the method that is most convenient for you.
How can I track my order?
You can track your order by visiting our Order Tracking page and entering your Order ID or registered phone number.
You can also contact us via WhatsApp, Phone, Facebook Messenger, or Live Chat to check your order status.
What payment methods do you accept?
We accept the following payment options:
- Cash on Delivery (COD)
- bKash
- Nagad
- Bank Transfer
- Debit/Credit Cards (where available)
What are the delivery charges?
Our standard delivery charges are:
- Inside Dhaka City: ৳70
- Outside Dhaka: ৳130
Free Shipping is available on eligible promotional orders.
How long does delivery take?
Estimated delivery times are:
- Dhaka City: 1–2 Business Days
- Outside Dhaka: 2–5 Business Days
Delivery times may vary depending on your location and courier availability.
Do you offer Express Delivery?
Yes. Express Delivery is available within selected areas of Dhaka City, subject to availability.
Can I change or cancel my order?
Yes. You may request to modify or cancel your order before it has been shipped.
Once an order has been dispatched, cancellation or modification may no longer be possible.
What should I do if I receive a damaged or incorrect product?
Please contact our Customer Support Team within 24 hours of receiving your order.
Provide your Order ID along with photos of the product and packaging. We will review your request and arrange a replacement or refund if applicable.
Do you offer returns or refunds?
Yes.
Returns and refunds are available for eligible cases such as:
- Damaged products
- Incorrect products
- Defective products
Please refer to our Return & Refund Policy for complete details.
How can I contact Customer Support?
Our support team is available to assist you through:
- 📞 Phone: +880 1728-297229
- 💬 WhatsApp: +880 1728-297229
- 📧 Email: khatianaghee@gmail.com
- 📱 Facebook Messenger
- 💻 Website Live Chat
Is Khatiana Ghee 100% Pure?
Yes. We are committed to providing 100% pure, natural, and traditionally prepared cow ghee, produced with strict quality standards and hygienic packaging.
Do you deliver all over Bangladesh?
Yes. We deliver nationwide across Bangladesh through trusted courier partners.
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